Purpose of ServiceNow Human Resources in Your Business

Meghna Arora
3 min readApr 23, 2021
https://www.processexam.com/servicenow/servicenow-cis-hr-certification-exam-syllabus

The ServiceNow Human Resources (CIS-HR) certification shows that a successful candidate has the skills and necessary knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Human Resources suite of applications.

HR Service Management helps your HR departments manage work requests and improve service delivery. ServiceNow has taken the manual email, phone, and in-person HR processes of the past and converted them to a workflow and task-driven process.

Functions of ServiceNow Human Resources Implementation Specialist

There are many functions of ServiceNow Human Resources Implementation Specialist that help an organization stay successful. From recruitment and training to handling disputes, maintaining a healthy work-life balance, and all payroll responsibilities, the importance of ServiceNow Human Resources Implementation Specialist in an organization is immense. ServiceNow HR helps keep employees happy and well trained. It also guarantees that the company is working within regulations and solves any liability issues that may arise.

Without a proper ServiceNow Human Resources department in an organization, that company is almost assured to fail. More essential functions of ServiceNow HR include recruitment, training and development, appraisals, job reviews, career planning and development, employee perks, employee safety, and employee motivation, to name a few.

Objectives of ServiceNow Human Resources

ServiceNow Human Resources is so important to organizations because this department’s many objectives can drastically improve or negatively affect the organization. One primary purpose of ServiceNow HR is to drive productivity by ensuring competent employees are hired and continue up to date with training initiatives. Another primary goal of ServiceNow Human Resources and its importance to an organization is to build coordination between organizational departments.

Without proper ServiceNow Human Resources at your organization, your departments will have a hard time working together which will cause your business to suffer. More major purposes of ServiceNow Human Resources are ensuring employee satisfaction, staying up to date with societal and ethical models, maintaining a healthy work culture, and a healthy work-life balance for employees.

Give a Boost to Your Preparation for ServiceNow CIS-HR Certification

How ServiceNow Human Resources Can Help You in Your Career?

With ServiceNow HR, the hiring manager can submit a set of menu-driven requests for the new hire. These can include asking a computer with the proper and relevant software, assigning workspace, requesting parking spots, and more.

The hiring manager can complete these tasks, make service requests to other departments (IT, etc.) within the same portal and track the status as relevant.

In addition to the benefits noted above, ServiceNow enables HR teams to:

  • Have clear visibility of the entire onboarding process to ensure no dependencies or action is required from other departments.
  • Track real-time activities and data by department and location and make sure there are no delays.
  • ServiceNow provides a consumer-like experience to your employees. Simultaneously, since the entire process can be orchestrated and managed in a single platform, your HR teams will become more productive.
  • If you are in an industry with a dire need for talent, creating an outstanding employee experience starting with onboarding is imperative. Today, most organizations are still heavily reliant on paperwork and manual processes, increasing the cost per hire.
  • The ServiceNow application improves the employee service experience by automating HR interactions and implementing a single platform for all HR services.

ServiceNow HR will allow employees to:

  • Search for HR knowledge articles that answer employee’s HR-related questions and quickly obtain top-rated papers view informational and training videos.
  • View employee’s manager, co-workers, direct reports, or group organization chart with connection information.
  • View announcements and upcoming events from company management.
  • Passage documentation, company information, or suggested reading.
  • Link to the HR Ticket Page to view employee’s HR cases, requests, and assigned tasks.
  • The view requested approvals and cases or tasks awaiting approval.
  • Interact with HR through email or chat with an HR specialist.
  • Accept or reject HR cases or readings for HR specialists.
  • Approve HR cases or readings for managers.
  • Create and distribute reports that determine the current state of .instance data for HR management and specialists to Reporting functionality.
  • Configure and perform multiple reporting and other widgets on a single screen.
  • Enable’s program has been designed from experience delivering enterprise HR solutions across a diverse industry spectrum and clients of ranging scale and size.

Wrapping up

The critical significance of the ServiceNow Human Resource is to improve the efficiency of the employees by keeping the ergonomics at optimum level and making the company image brighter than ever.

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Meghna Arora

I am aspiring for Senior Program & Project, Customer/Client, Operations Management assignments as I am a seasoned PRINCE2 Certified Professional.